Product Specification

Interactive Intelligent Multimedia Token Number Management Bank Queue System

Shangxu Queue Management System is an Intelligent Multimedia Queue Management Solution that allows achieving a better and effective quality of service to customers.

This solution allows a customer to take a sequentially numbered ticket that automatically organizes the queue flow. In this way, the system help to provide comfort as well as fairness to customers that know their place in the queue is secure, receiving additional information concerning the expected wait time. Therefore, customers can either take a seat comfortably or browse surrounding services. When the ticket number is called forward, the information LCD and audible sounders inform the customer that it is their turn to be served.

Offering a significant upgrade to standard queue management systems, the BlueCount solution lets you manage front and back office work, and monitor the full customer service experience in all services - using just one central server.

Our Queue Management System allows

• Maximize your service
by providing dynamic, customer-focused promotional or informative multimedia messages to arriving and waiting customers;

• Maximize your productivity
by providing customer service agents with time-saving tools and giving managers better control and planning tools;

• Maximize your customer satisfaction
by keeping order in the waiting areas, providing waiting customers with clear info, and enabling better service;

• Minimize your waiting time
by combining streamlined workflow with clever queue management applications;

• Minimize your customer churn
by combining improved customer experience and enhanced knowledge base to build customer loyalty;

• Minimize your total cost of service
by combining rapid system implementation, low maintenance costs and streamlined operations.

Get better quality and level of service

• The benefits provided by the queue management system solution directly improve the quality and level of service.
• Customers are more satisfied when the waiting line is kept in order by a clear logical system.
• Agents are more likely to provide efficient, high quality service with less work stress.
• The system also produces statistical report data that is useful for the employer who cares about customer convenience and the work quality of employees.
   

Why use a Queue Management System?

Ticket Dispenser

A dedicated ticket dispenser integrated in the queue management system ensures stable and continuous system operation.
• 17 inch IR touch screen LCD monitor
• 80mm thermal printer with auto cutter;
• Inbuilt industrial PC with windows 7/10 OS.

• Inbuilt amplifier and speaker for voice annoucement in multiple language

• Installed our queue management system software which can support for multiple language

• Color can be customize,also can print your logo on it.OEM supported,and customization available

Software Counter call pad terminal (workstations)Each employee has a computer, where performs ticket call functions.

It works as a terminal application,used to call customers. Its implementation is made through the counter computer (typically an existing equipment at the counter). Works on XP/Win7

Multimedia Player Box for LCD DisplayThis player box enables the connection of a plasma, LCD display or other means to the queue management system. The display can be prepared according the customer requirements, to show the updated queue customer service information and also to provide advertising video.

Queue Management System Software